SHIPPING POLICY – THE AUTH SHOES

Welcome to The Auth Shoes. We are committed to delivering your favorite sneakers, shoes, and slides safely and promptly. Please review our shipping policy below to understand how your order is processed, fulfilled, and delivered.

1. Warehouses & Fulfillment

Our footwear collection is dispatched from fulfillment centers located in the United States, the United Kingdom, China, and Hong Kong.

• Stock Allocation: The dispatch location depends on current model and size availability. Because certain editions or specific sizes may only be stocked at specific hubs, your pairs may be shipped from an international facility.

• Automated Processing: Our logistics are fully synchronized to ensure swift order preparation and dispatch.

• Authenticity & Quality Inspection: Every pair of shoes undergoes rigorous quality checks (packaging, tags, condition) prior to packing to guarantee you receive top-quality footwear.

2. Processing & Delivery Times

• Standard Order Processing: 1 to 3 business days.

  • High-Demand & Sale Periods: Due to high order volume, quality verification, or localized supply chain conditions, processing may take an additional 1 to 4 business days (up to 7 to 10 business days during peak drops or major sales).

• Estimated Delivery Time: 5 to 10 business days once dispatched.

  • Note: Delivery windows exclude weekends, national holidays, and unforeseen courier or customs delays.

3. Order Tracking

• Once your package has been handed over to the courier, an email containing your tracking number and carrier details will be sent automatically. Please make sure to check your spam/junk folder.

• Tracking Status Delay: It may take 2 to 5 business days for courier systems to register and update initial scan points. If there are no updates after 5 business days from receiving your tracking email, please contact our support team.

4. Customs, Duties & Import Taxes

• Importer of Record: Goods are imported on behalf of the consignee/buyer. By purchasing from The Auth Shoes, you authorize us (and our contracted logistics partners) to act on your behalf to clear customs.

• Taxes & Tariffs: All applicable import duties, customs clearance fees, or local postal surcharges are the sole responsibility of the customer and are not included in the item purchase price or checkout shipping rate.

5. Address Accuracy & Failed Deliveries

• Address Verification: Packages are labeled exactly as entered during checkout. Please verify your delivery details carefully before completing payment.

• Address Corrections: If you notice an error in your address, notify us within 24 hours of placing your order. Once a package is in transit, rerouting depends on carrier capabilities and cannot be guaranteed.

• Returned / Undeliverable Packages: If a parcel is returned to our facility due to an incomplete/incorrect address or failure to claim the package, the customer will be responsible for re-shipment fees. For eligible refunds on returned items, original shipping fees incurred by the shipper will be deducted.

FREQUENTLY ASKED QUESTIONS (FAQ)

Can I cancel my order?

Yes, orders can be canceled without penalty within 6 hours of placement. Please email our support team immediately with the subject line: CANCELLATION: [Your Order Number]. Once an order has entered fulfillment or has shipped, it can no longer be canceled.

My tracking says "No information available at this time."

This is common when carriers create shipping labels before physically scanning cartons onto outbound cargo flights. Allow 2 to 5 business days for updates to populate.

What should I do if my package is lost in transit?

If your tracking has ceased updating beyond normal transit windows and your local carrier cannot locate the package, contact our support team with your order number. (Please note that we are not liable for packages delivered to incorrectly provided shipping addresses).