Returns Policy

Return Policy

We offer a 7-day return window. This means you have 7 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be in the same condition you received it
• Unused, unworn, with original packaging and any included tags
• You must provide a receipt or proof of purchase

To begin a return, please contact us at Hotline

Returns must be shipped to:

Longhuaxinqu Longhuajiedao, Waiyaopaicun Longandasha, Shenzhen, Guangdong, China

Once your return is approved, we will send you a return label and instructions on how to proceed. Please do not send any items back without contacting us first.

For any questions about returns, email us at Hotline

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at Hotline  immediately upon delivery. Include photos if possible so we can resolve the issue quickly.

Exceptions / Non-Returnable Items

Some products are not eligible for return:

• Single-use items like screen protectors
• Items marked as Final Sale
• Gift cards

If you're unsure whether your item qualifies, reach out to us. 

Exchanges

To make an exchange, return the original item first. Once approved, you can place a new order separately.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must remain unused, with original packaging and proof of purchase.